Application Form
Please fill out the details below to apply for this position.
We are looking for a proactive and detail-oriented Email Support Representative who excels in written communication and is passionate about delivering exceptional customer experiences. The ideal candidate will handle customer queries efficiently while maintaining professionalism, accuracy, and empathy in every interaction.
Key Responsibilities:
• Manage and respond to customer inquiries via email with clarity and professionalism
• Provide accurate information, troubleshoot issues, and ensure timely resolution
• Maintain high standards of communication, ensuring clarity, professionalism, and accuracy in language, grammar, and structure
• Record and update customer interactions in CRM systems
• Escalate complex concerns to relevant teams while ensuring proper follow-up / Meeting
• Identify recurring issues and suggest improvements to processes and knowledge base
• Meet defined performance metrics such as response time, resolution time, and quality standards
Requirements
• Bachelor’s degree in computer science
• Strong attention to detail with effective problem-solving abilities
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Basic knowledge of CRM tools, email platforms, and MS Office Teams
• Ability to work independently as well as collaboratively within a team
Preferred Qualifications
• Prior experience in email or customer support roles
• Experience handling international customers
Please fill out the details below to apply for this position.