Technical Support

Full-time Onsite

Role Overview

We are a technology-driven Revenue Cycle Management company providing end-to-end billing, coding and claims management solutions to healthcare providers across the US. Our platform integrates with major EHR system and processes millions of claims annually. We are looking for a sharp, healthcare-tech-savvy Technical Support Engineer to ensure our platform runs flawlessly for client and internal teams.

Responsibilities

Key Responsibilities:

  • Troubleshoot hardware, software, and network-related issues 
  • Diagnose problems, identify root causes, and implement effective solutions 
  • Log and track issues in ticketing tools and ensure timely resolution (SLA adherence) 
  • Escalate complex issues to higher-level support or engineering teams 
  • Assist in system testing, updates, and deployments 
  • Experience with databases (SQL basics) 
  • Knowledge of cloud platforms (AWS, Azure, Google Cloud) 
  • Understanding of networking concepts (TCP/IP, DNS, etc.) 
  • Support day-to-day IT operations in a healthcare environment ensuring minimal downtime
  • Ensure compliance with healthcare regulations such as HIPAA while handling patient data
  • Maintain confidentiality and security of electronic health records (EHR/EMR systems)

 

Required Qualifications:

  • Bachelor’s degree in Computer Science, IT, Electronics, or related field 
  • 0–3 years of experience in technical support / IT helpdesk (freshers can apply for junior roles) 
  • Certification (CompTIA A+, Network+, ITIL) is a plus
  • Good communication skills to interact with non-technical users, and IT teams

Application Form

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