Key Responsibilities: 

• Provide first-level support for software applications, responding to user queries via email, phone, or in person. 
• Diagnose and troubleshoot software issues, escalating complex problems to senior support or development teams as necessary. 
• Support the installation, configuration, and updating of software and hardware systems. 
• Maintain IT inventory including desktops, laptops, printers and networking equipment. 
• Assist in monitoring and maintaining local network performance and connectivity.
• Manage user accounts and permissions through systems like Active Directory or similar. 
• Document support requests and resolutions using ticketing systems. Ensure software compliance and assist in software license management.
• Provide basic training to end-users on common tools and systems.

• Support data backup and recovery processes. 

   

Skills & Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). 
• 0 to 2 years of professional experience in software and IT support roles. 
• Knowledge of Windows/Mac operating systems and common software applications. 
• Familiarity with troubleshooting tools and remote desktop support software. 
• Basic understanding of networking concepts (IP, DNS, DHCP, VPN). 
• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira etc.) is a plus. 
• Strong problem-solving skills and a proactive approach to issue resolution.

• Excellent communication and interpersonal skills.