Role Overview
We are looking for a driven and detail-oriented Client Success Manager (CSM) manage and grow relationships with our healthcare clients using RCM platform. A Customer Success Manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. They act as a bridge between the support and the sales team.
Key Responsibilities
Key Responsibilities & Skills:
- Manage and grow relationships with healthcare clients as the primary point of contact
- Understand client needs and provide solutions aligned with healthcare workflows
- Ensure customer satisfaction, retention, and service quality
- Maintain a client implementation tracker with real-time status across all onboarding workstreams
- Excellent communication skills and the ability to transform customer conversations into business-driving relationship while still managing to serve the customers goals as best as possible.
- Familiarity with CRM tools and healthcare systems preferred
Qualifications:
- Graduate Or Any Post graduate in Business, Healthcare, or related field
- 2–5 years of experience in Customer Success / Account Management (Healthcare preferred)
Preferred:
- Experience in healthcare, SaaS, or B2B environment
- Knowledge of customer success tools and data analysis
Job Details
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Total Openings 2
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Total Experience 2 - 5 Years
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Relevant Exp 2 - 5 Years
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Education Graduate Or Any Post graduate in Business, Healthcare, or related field
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Industry Healthcare