Role Overview
We are a technology-driven Revenue Cycle Management company providing end-to-end billing, coding and claims management solutions to healthcare providers across the US. Our platform integrates with major EHR system and processes millions of claims annually. We are looking for a sharp, healthcare-tech-savvy Technical Support Engineer to ensure our platform runs flawlessly for client and internal teams.
Key Responsibilities
Key Responsibilities:
- Troubleshoot hardware, software, and network-related issues
- Diagnose problems, identify root causes, and implement effective solutions
- Log and track issues in ticketing tools and ensure timely resolution (SLA adherence)
- Escalate complex issues to higher-level support or engineering teams
- Assist in system testing, updates, and deployments
- Experience with databases (SQL basics)
- Knowledge of cloud platforms (AWS, Azure, Google Cloud)
- Understanding of networking concepts (TCP/IP, DNS, etc.)
- Support day-to-day IT operations in a healthcare environment ensuring minimal downtime
- Ensure compliance with healthcare regulations such as HIPAA while handling patient data
- Maintain confidentiality and security of electronic health records (EHR/EMR systems)
Required Qualifications:
- Bachelor’s degree in Computer Science, IT, Electronics, or related field
- 0–3 years of experience in technical support / IT helpdesk (freshers can apply for junior roles)
- Certification (CompTIA A+, Network+, ITIL) is a plus
- Good communication skills to interact with non-technical users, and IT teams
Job Details
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Total Openings 5
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Total Experience 0 - 3 Years
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Relevant Exp 0 - 3 Years
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Education Bachelor’s degree in Computer Science, IT, Electronics, or related field
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Industry Healthcare